REFUND PROCESS
We want your shopping experience at www.campglowhub.com to be smooth and enjoyable. If you are not completely satisfied with your camping lantern, we offer a clear return and refund policy.
1. Return Period
You may submit a return request within 30 days of receiving your product.
If there are any quality issues with the product, please contact us within 7 days of receipt so we can promptly process your request.
2. Return Requirements
The product must be new, unused, and include all packaging and accessories.
We reserve the right to refuse returns if the return period has expired or the product does not meet the return requirements.
3. Non-Returnable Circumstances
The product has been used, damaged, or is missing accessories.
Exceeding the 30-day return period.
4. Return Process
Contact us within the return period at cooperation@campglowhub.com
with your order number and reason for return.
We will respond within 3 business days to confirm the return and provide the return address.
Buyers must return the item within 7 days of receiving the return confirmation.
Once the returned item has been received and inspected, we will issue a refund within 7 business days.
5. Refund Information
Refunds will be made to the original payment method. Receipt time may vary depending on the bank or payment provider (usually 10 business days).
For returns not related to quality issues, shipping costs are the buyer’s responsibility. For returns due to product defects or our errors, shipping costs are our responsibility.
6. Exchange Time
For product exchanges, please submit a request within 30 days of receipt. We will process your request as soon as possible after verification.
7. Policy Updates
www.campglowhub.com
We reserve the right to update our return policy at any time. The most current version will always be posted on the website and will be effective from the date of posting.
